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Tipo de material : masterThesis
Título : Propuesta de un plan de mejora para el fortalecimiento de la gestión de procesos internos en el área de rehabilitación y fisioterapia de Sports Medical Center. DM de Quito
Autor : Coro Elizalde, María Fernanda
Tutor : Larrea Cabrera, Susana Janneth
Palabras clave : PLANIFICACIÓN ESTRATÉGICA;GESTIÓN POR PROCESOS;CONTROL DE CALIDAD;SERVICIOS MÉDICOS DE EMERGENCIA
Fecha de publicación : 2017
Editorial : Quito: Universidad de las Américas, 2017
Citación : Coro Elizalde, M. F. (2017). Propuesta de un plan de mejora para el fortalecimiento de la gestión de procesos internos en el área de rehabilitación y fisioterapia de Sports Medical Center. DM de Quito (Tesis de maestría). Universidad de las Américas, Quito.
Resumen : El presente trabajo de investigación constituye un planteamiento de mejora para el fortalecimiento de la gestión interna de Área de rehabilitación del Centro de Medicina Física Sports Medical Center, Distrito metropolitano de Quito, con el fin de contribuir a la optimización de sus recursos, potenciando los procesos institucionales, mediante la detección de puntos críticos en las tareas habituales, con fines de control, seguimiento y perfeccionamiento continuo…
Descripción : The present research was elaborated with the purpose of realizing an improvement approach for the strengthening of the management of internal processes in the rehabilitation area of the Center of Physical Medicine Sports Medical Center, Metropolitan District of Quito, in order that its implementation (In the medium term), contribute to the structural and management strengthening of the institutional human resource, allow for streamlining its usual processes, optimizing the use of existing resources and a positive impact on the external user is attention. From a general perspective, the baseline was the collection and analysis of data from daily practice to determine the current situation of the Center and the critical points of the processes established. Faced with productivity, of the statistical data collected (Documentary analysis: Care of age groups), we can observe the growing curve of increase of attentions to age groups that were initially not included in the service portfolio of the rehabilitation area of Sports Medical Center and currently responds to a significant number of clients, including those under the age of 18 and older adults, who require special techniques prescribed by prescription (characters of weight and size), in the first case and management Of comorbidities in the second, with a percentage of 8.67 percent of total care for children, adolescents and young people with oscillating ages between 2 to 17 years and a percentage of 18.37 percent for older adults from 60 to 84 years. The increase in prescriptions and care in patients ranging from 18 to 60 years of age, with a total of 72.96 percent, was observed in women with 53 percent, compared to 47 percent in men, of the total Of attentions realized. On the other hand, and according to the proposed methodology, as a significant data, the evaluation resulted in the internal customer dissatisfaction (results of the Focus Group) about the lack of normative instruments and technical tolos that allow an integral, Systematic and standardized service oriented to the fulfillment of a care with quality and warmth, in search of satisfying the needs of the clients, as well as the well being of the institutional human resources, observing the fulfillment of the programmed agenda and the working day of the technical personnel, regulation Which supports the daily exercise of institutional actions in relation to internal and external audit processes, which have a positive impact on the organization is perspective in the market. In this sense, it is proposed the implementation of a multidisciplinary internal organization (Management Committee), which establishes the administrative, financial and technical - operational processes that contribute to the rational use of institutional resources, in order to achieve the established objectives and goals.
URI : http://dspace.udla.edu.ec/handle/33000/8251
Aparece en las colecciones: Maestría en Administración de Instituciones de Salud

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