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http://dspace.udla.edu.ec/handle/33000/10573| Tipo de material : | bachelorThesis |
| Título : | Alineación de recursos empresariales B2B en la emisión y renovación para pólizas de seguros vehiculares aplicando gestión por procesos |
| Autor : | Moya De La Torre, Paola Carolina |
| Tutor : | Cevallos Jaramillo, Aníbal Andrés |
| Palabras clave : | ESTRATEGIA EN LOS PROCESOS;CONTROL DE CALIDAD;VEHÍCULOS;COMPAÑÍAS DE SEGUROS |
| Fecha de publicación : | 2019 |
| Editorial : | Quito: Universidad de las Américas, 2019 |
| Citación : | Moya De La Torre, P. C. (2019). Alineación de recursos empresariales B2B en la emisión y renovación para pólizas de seguros vehiculares aplicando gestión por procesos (Tesis de pregrado). Universidad de las Américas, Quito. |
| Resumen : | Actualmente el mercado asegurador es considerado uno de los factores más importantes en el desarrollo de la economía a nivel mundial, puesto que este ha facilitado de manera eficiente el funcionamiento de los negocios con la disminución de riesgos dentro de la economía... |
| Descripción : | Currently the insurance market is considered one of the most important factors in the development of the economy worldwide, since it has efficiently facilitated the operation of business with the reduction of risks within the economy. In other words, it maintains an advantage not only by reducing the risk percentage for investments, but also by providing alternatives to increase them. Therefore, this study focuses on the improvement of relationships between companies focused on the production of insurance and their distributors, for which the problem presented in the emissions-renovations of vehicle policies that generate inconsistencies in the production and balance of accounts, justifying the participation by the line of business and industry. An analysis of the activations of the month of February 2018 has been made, obtaining as a result 23 percent of errors in the production, representing a mismatch of 53,054.60 american dollars of the total value of 228,551.34 american dollars of that month, which is why to develop a work study which will be able to determine an initial diagnosis of the companies, providing the current time of activation and balance of vehicle policy accounts, in this way a map of the value stream map was made, obtaining the daily demand and the optimal processing time per policy, this is how the flow required for insurance activation is determined. In this way we know the flow through which companies interact and the time that is required, giving way to the discovery of opportunities for improvement within the processes, which have been developed through standardized worksheets and through the development and implementation of a comprehensive system adapted to the business model. By applying the tools of standardization and implementation strategies we have information without errors so that the processing is more efficient within the flow, optimizing time and critical activities, in addition to the implementation of the integral system of mass adapting the business model with the tool of management. In conclusion, there was an improvement in the relations between insurer and insurance broker, resulting in an error of 3 percent of the total production of vehicle policies, due to the standardization and application of the integral system of mass. Reflecting the feasibility of the implementation of improvement proposals within companies. |
| URI : | http://dspace.udla.edu.ec/handle/33000/10573 |
| Aparece en las colecciones: | Ingeniería en Producción Industrial |
Ficheros en este ítem:
| Fichero | Descripción | Tamaño | Formato | |
|---|---|---|---|---|
| UDLA-EC-TIPI-2019-05.pdf | 3,94 MB | Adobe PDF | Visualizar/Abrir |
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