1. Repositorio Digital Universidad De Las Américas
  2. Posgrado
  3. Maestría en Administración de Instituciones de Salud
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dc.contributor.advisorLarrea Cabrera, Susana Janneth-
dc.creatorParra Íñiguez, María Fernanda-
dc.date.accessioned2018-01-31T19:00:38Z-
dc.date.available2018-01-31T19:00:38Z-
dc.date.issued2017-
dc.identifier.citationParra Íñiguez, M. F. (2017). Evaluación de satisfacción del usuario posterior a la implementación del modelo de gestión de calidad asistencial en el servicio de emergencias del Hospital Pediátrico Baca Ortiz (Tesis de maestría). Universidad de las Américas, Quito.es_ES
dc.identifier.otherUDLA-EC-TEAIS-2017-05-
dc.identifier.urihttp://dspace.udla.edu.ec/handle/33000/8061-
dc.descriptionBaca Ortiz Pediatric Hospital is a third level medical unit with 68 years of service to the Ecuadorian pediatric population. Until 2014 it did not have an international accreditation, which was detrimental to patient care, since there were no specific protocols for safety and quality of care. In 2015, the Quality Assurance Management Model was implemented, seeking a standardization of these regulations in the Hospital's internal processes. The objective of the present study is to evaluate the satisfaction of users who come to the Emergency Service of the Baca Ortiz Pediatric Hospital after the implementation of the Quality Assurance Management Model. The materials and methods used were the descriptive cross-sectional design, with a sample size of 358 users, randomly selected under inclusion and exclusion criteria, using as a collection tool a personal survey based on previous studies and modified according to the needs And proposals for this research. As a result, the majority age range was between 24 and 64 years old (78 percent), the overall satisfaction of the users' perception of care is in a favorable index with 80.6 percent; Of the 14 questions answered, all presented a percentage of satisfaction higher than 75 percent and a low percentage of overall dissatisfaction (6.8 percent), mainly due to lack of clear communication with the user in certain aspects, especially when entering the institution , And the waiting times according to the priority that it presents with respect to its pathology. After completing this research, it is concluded that it is essential to carry out user satisfaction assessments since the institution will have a background to make improvement plans that must be implemented to guarantee user satisfaction and thus maintain high levels of satisfaction or Improve the same, ensuring compliance with quality care; In addition, it will enable us to identify compliance with regulations and the need for greater training of health personnel based on the results obtained.en
dc.description.abstractEl Hospital Pediátrico Baca Ortiz es una unidad médica de tercer nivel con 68 años de servicio a la población pediátrica Ecuatoriana...es_ES
dc.format.extent88 p.es_ES
dc.language.isospaes_ES
dc.publisherQuito: Universidad de las Américas, 2017es_ES
dc.rightsopenAccesses_ES
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 Ecuador*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/ec/*
dc.subjectCALIDAD EN EL SERVICIOes_ES
dc.subjectPRESTACIÓN DEL SERVICIOes_ES
dc.subjectPLANIFICACIÓN ESTRATÉGICAes_ES
dc.titleEvaluación de satisfacción del usuario posterior a la implementación del modelo de gestión de calidad asistencial en el servicio de emergencia del Hospital Pediátrico Baca Ortizes_ES
dc.typemasterThesises_ES
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