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http://dspace.udla.edu.ec/handle/33000/8367| Tipo de material : | masterThesis |
| Título : | Plan de mejoramiento de calidad de atención de pacientes que acuden a la consulta externa desde el enfoque de la humanización de los servicios médicos en el Centro de Salud Tipo C del cantón San Lorenzo durante el periodo Noviembre 2016 a Marzo 2017 |
| Autor : | Ortiz Campos, Jéssica Malena |
| Tutor : | Larrea Cabrera, Susana Janneth |
| Palabras clave : | CONSULTA EXTERNA;PLANIFICACIÓN Y CONTROL;CONTROL DE CALIDAD;HUMANIZACIÓN |
| Fecha de publicación : | 2017 |
| Editorial : | Quito: Universidad de las Américas, 2017 |
| Citación : | Ortiz Campos, J. M. (2017). Plan de mejoramiento de calidad de atención de pacientes que acuden a la consulta externa desde el enfoque de la humanización de los servicios (Tesis de maestría). Universidad de las Américas, Quito. |
| Resumen : | La calidad de los servicios médicos tiene un componente objetivo y otro subjetivo, dentro del que tiene un papel preponderante la percepción que tienen los pacientes sobre la calidad del servicio recibido... |
| Descripción : | The quality of medical services has an objective and a subjective component, in which the patients perception of the quality of the service received, has a preponderant role. With the objective of developing a plan to improve the quality of care for patients attending the outpatient clinic of San Lorenzo health center, from November 2016 to March 2017, a cross-sectional observational study was carried out, descriptive and analytical. A population of 1594 patients was studied. Fifty-five patients were sampled, and a questionnaire developed by the author of 15 questions was used, which included variables such as age, gender, waiting time to get the appointment, waiting room time, physician is attitude and perception about the quality of medical services. Data were analyzed using the SPSS 22.0 statistical program, using frequencies, percentages and measures of central tendency and dispersion. The data were exposed in tables and graphs. It was determined that the level of satisfaction of the population is medium. The factors that most affected the perception of quality were the waiting room time, the interruptions of the consultation by the doctor is cell phone calls and the attitude of the doctor, who was described as arrogant in 32.7 percent of the cases and Of disinterested in 20 percent. Measures were proposed to stimulate humanism in medical practice, improving working climate conditions and encouraging physicians in their scientific and professional development, as well as providing them with training on humanism and the doctor-patient relationship. Compliance with these measures will be verified by the administration through the delivery of information, direct interview with doctors and nurses for external consultation, evaluation of training on humanism and verification of planning of working hours of doctors. The degree of satisfaction of the population will be evaluated every six months. |
| URI : | http://dspace.udla.edu.ec/handle/33000/8367 |
| Aparece en las colecciones: | Maestría en Administración de Instituciones de Salud |
Ficheros en este ítem:
| Fichero | Descripción | Tamaño | Formato | |
|---|---|---|---|---|
| UDLA-EC-TEAIS-2017-52.pdf | 1,6 MB | Adobe PDF | Visualizar/Abrir |
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