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Tipo de material : masterThesis
Título : Causas que influyeron en la atención con calidad del Hospital de Especialidades no 1 de Fuerzas Armadas en la especialidad de traumatología
Autor : Contreras Rodríguez, Miguel Bolívar
Tutor : Larrea Cabrera, Susana Janneth
Palabras clave : CALIDAD EN EL SERVICIO;PRESTACIÓN DEL SERVICIO;GESTIÓN DE LA CALIDAD
Fecha de publicación : 2017
Editorial : Quito: Universidad de las Américas, 2017
Citación : Contreras Rodríguez, M. B. (2017). Causas que influyeron en la atención con calidad del Hospital de Especialidades No 1 de Fuerzas Armadas en la especialidad de traumatología (Tesis de maestría). Universidad de las Américas, Quito.
Resumen : El tema va encaminado a identificar cuáles son las causas que afectan la calidad del servicio en el área de traumatología, en el Hospital de Especialidades Número 1 de Fuerzas Armadas…
Descripción : The subject is aimed at the quality of the traumatology service at the Armed Forces Specialties Hospital No1. The subject is aimed at the quality of the traumatology service at the Armed Forces Specialties Hospital No1. The Constitution of the Republic of Ecuador in the seventh Section Health Art 32 states that: "The State shall guarantee this right through economic, social, cultural, educational and environmental policies; And permanent, timely and non-exclusive access to programs, actions and services for the promotion and integral care of health, sexual health and reproductive health. The provision of health services will be governed by the principles of equity, universality, solidarity, interculturality, quality, efficiency, efficacy, precaution and bioethics, with a gender and generational approach "(Ecuador, 2008). The Armed Forces Specialties Hospital No1 is located in the city of Quito, in the province of Pichincha. It covers the national territory because it is the only one of specialties in the Armed Forces where patients referred by units from first level and second level of complexity refer; Here actions of preventive medicine, emergency medical treatment, hospitalization and reference of others of health of the same level are executed. The hospital has its name given in the homologation of: Hospital of specialties and maintains 39 active services of attention of medical spaces. The outpatient care in the last two years was 235,587 patients and 262,775 patients in 2015 and 2016 respectively, in the care of the benefits in the area of traumatology had 19,882 in 2015 and 24,385 in 2016. The methodology used is of research type with a qualitative and quantitative analysis, descriptive of non-experimental type, with technique of obtaining data through surveys and interviews with experts. The problem is oriented to identify the causes that influenced the attention to civilian personnel, military personnel in active service, passive and dependent, in the hospital in the area of traumatology in the years 2015 and 2016. The same as with the elaboration of a plan strategic of the area of traumatology is oriented to give solution with strategic objectives; and, through strategic actions and indicators, for the monitoring and evaluation of patient care by our health professionals, including a basic clinical guide for patients, which will lead us to raise awareness about a quality service. The management of internal processes of a health establishment is linked to the subjects taught in the Specialization of Administration in Health Institutions.
URI : http://dspace.udla.edu.ec/handle/33000/7621
Aparece en las colecciones: Maestría en Administración de Instituciones de Salud

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