Por favor, use este identificador para citar o enlazar este ítem: http://dspace.udla.edu.ec/handle/33000/1817
Tipo de material : bachelorThesis
Título : Factores organizacionales que generan estrés laboral en el personal operativo de un hotel de Quito
Autor : Proaño Miño, Fernanda Estefanía
Tutor : Muñoz Villacís, Paulina del Carmen
Palabras clave : EVALUACIÓN PSICOLÓGICA;ESTRÉS;CALIDAD DE VIDA;MOTIVACIÓN LABORAL;PERSONAL DE SERVICIO;HOTELES;QUITO-ECUADOR
Fecha de publicación : 2012
Editorial : Quito: Universidad de las Américas, 2012
Citación : Proaño Miño, F. E. (2012). Factores organizacionales que generan estrés laboral en el personal operativo de un hotel de Quito (Tesis de pregrado). Universidad de las Américas, Quito.
Resumen : El objetivo de este estudio fue determinar si existe estrés laboral en el personal operativo en un Hotel de la ciudad de Quito...
Descripción : The objective of this study was to determine if there is stress at work in the operating personnel in a Hotel in the city of Quito. It is an investigation with a descriptive design, and a quantitative approach undertaken in the year 2011- 2012. In this study we used the Scale of Apperception stress labor Partner “EAE-S” and interviews, in which it focuses on three factors (labor context, work itself and Relationship person- work), applied to 34 people from the 5 areas of the operating personnel: kitchen, restaurant, maids, maintenance and laundry. The universe consists of 34 people, which the men average age is 34.22 years and the women average is 39.83 years. The results of the Scale of Apperception Stress Labor Partner determines that there is high and very high stress. The result let us know that present events are higher than the past events, showing that the factor with more intensity and frequency is factor II (labor context). Within the factor II less frequent themes worked in the company are: relations with others, lack of incentives, and no possibility of job promotion and lack of recognition. Finally, in this study we propose a plan of management of how people can deal with occupational stress, improving the quality of life and work in the operating staff.
URI : http://dspace.udla.edu.ec/handle/33000/1817
Aparece en las colecciones: Psicología Organizacional

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